Digital File Policy

Digital Product Policy

onlly.art sells digital poster files only. Downloaded files are handled through digital support rather than parcel returns.

When We Help

• The download link did not arrive
• The file is damaged or cannot be opened
• You need help accessing the order

How to Get Support

1. 1Contact us via email info@onlly.art or Telegram
2. 2Provide your order number and email
3. 3We will resend the link or check the file
4. 4If we cannot deliver the file, we will resolve the payment case

Refunds

Refunds for delivered digital files are limited, but we will fix failed delivery or file-access issues.

File Replacement

If the file has a technical issue, contact us and we will replace it.